{"id":1342,"date":"2021-04-27T13:46:31","date_gmt":"2021-04-27T13:46:31","guid":{"rendered":"https:\/\/www.elba-tech.com\/?page_id=1342"},"modified":"2024-02-21T09:42:31","modified_gmt":"2024-02-21T09:42:31","slug":"chatbots","status":"publish","type":"page","link":"https:\/\/www.elba-tech.com\/de\/chatbots","title":{"rendered":"Chatbots"},"content":{"rendered":"
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CHATBOTS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Improve your Customer-Support with NLP-Powered Chatbots<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tTreffen Sie sich mit uns<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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What are chatbots<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Virtual assistants or agents available via chat and voice channels, offering real-time automated support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Excellent customer service is the new norm, and organizations are putting a lot of effort in providing great customer support using multiple channels of communication. Providing excellent customer support using traditional customer engagement models required expensive to staff and intensive support. Additionally, they provided low flexibility and limited access to digital channel services.<\/p>

With new advancements in mobile usage and instant messaging, chatbots have filled this gap in the market and have helped companies provide excellent customer support using less resources. Chatbots are virtual users (assistants) that simulate a conversation with another human via a messaging channel or chat interface. Typically, chatbots target a use case, provide a particular service, or focuses on answering a typical set of questions.<\/p>

Yet the biggest boost in the usage of chatbots came when a new generation of NLP (Natural Language Processing)-powered chatbots<\/a> was introduced in the market. The stilted, buggy chatbots of yesterday were called rules-based chatbots. These bots couldn\u2019t remember the previous interactions with users because they were powered by a simple machine learning technique called pattern matching. Whereas the new generation of NLP-powered agents gets smarter each day. They carry information from one conversation to the next and learn as they go.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Want to see our NLP-powered chatbots in action?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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HOW NLP-POWERED CHATBOTS WORK<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Intelligent chatbots that get smarter with each interaction<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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These digital agents are the go-to next-gen technology that is helping organizations get efficient and enable business value.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Advanced chatbots are AI (NLP)-powered and trained to respond like a real person, replacing live agents in call centers or provide interactive assistance to customers.<\/span><\/p>

Such virtual assistants collect customer insights across multiple channels and make data-driven decisions across the complete customer journey. <\/span>All this is organized in a seamless workflow to process and improve your odds of success.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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CHATBOT BENEFITS<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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24\/7 ALWAYS ON<\/h3>

Virtual agents have the power to be always-on the digital channel for support, ready to serve 24\/7.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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BETTER INSIGHTS AND DECISION<\/h3>

Using AI, ML, and NLP\nchatbots can collect insights\non customer responses and\nhelp you make educated decisions.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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BETTER USER EXPERIENCE<\/h3>

Chatbots are fast and efficient\ncollecting better feedback, as\nresult helping organizations\nimprove credibility in market..<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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ELBA TECHNOLOGIES CHATBOTS FEATURES<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Use chatbots to collect insights, identify purchasing patterns, and provide end-user real-time support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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DIALOGUE MANAGEMENT<\/h3>

Our chatbots manage the full-cycle of conversation from start to finish.\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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HUMAN HANDOFF<\/h3>

Seamless communication and execution of handoff to human agent.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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RAPID ITERATION<\/h3>

Our simplistic bots are programmed to rapidly adopt to future changes.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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BUSINESS PHILOSOPHY<\/h3>

Our chatbots will be programmed to represent your organization\u2019s philosophy and culture.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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CHATBOT TRAINING<\/h3>

Our team will help and support you through the whole process of chatbot training.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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NLP \u2013 POWERED<\/h3>

AI and NLP power our chatbots to act intelligently and make decisions based on data insights.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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NLP \u2013 POWERED<\/h3>

AI and NLP power our chatbots to act intelligently and make decisions based on data insights.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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SIMPLICITY<\/h3>

Simple chatbot with all the functionality and features.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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join the success<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\tSchedule a free consultation with our team and let\u2019s make things happen!\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Let\u2019s create something extraordinary together<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tKontaktieren<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

CHATBOTS Improve your Customer-Support with NLP-Powered Chatbots Meet with us What are chatbots Virtual assistants or agents available via chat and voice channels, offering real-time automated support Excellent customer service is the new norm, and organizations are putting a lot of effort in providing great customer support using multiple channels of communication. Providing excellent customer […]<\/p>","protected":false},"author":2,"featured_media":10314,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-1342","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nChatbots - Elba Technologies<\/title>\n<meta name=\"description\" content=\"Improve your customer-support with NLP-powered chatbots that simulate a conversation with another human via communication channels.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.elba-tech.com\/de\/chatbots\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Chatbots\" \/>\n<meta property=\"og:description\" content=\"Improve your customer-support with NLP-powered chatbots that simulate a conversation with another human via communication channels.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.elba-tech.com\/de\/chatbots\/\" \/>\n<meta property=\"og:site_name\" content=\"Elba Technologies\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/elbatechnologies\" \/>\n<meta property=\"article:modified_time\" content=\"2024-02-21T09:42:31+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.elba-tech.com\/wp-content\/uploads\/2021\/03\/Elba-Technologies-Featured-Image-Home-Page.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Chatbots\" \/>\n<meta name=\"twitter:description\" content=\"Improve your customer-support with NLP-powered chatbots that simulate a conversation with another human via communication channels.\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/www.elba-tech.com\/wp-content\/uploads\/2021\/03\/Elba-Technologies-Featured-Image-Home-Page.jpg\" \/>\n<meta name=\"twitter:label1\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data1\" content=\"3\u00a0Minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.elba-tech.com\/chatbots\/\",\"url\":\"https:\/\/www.elba-tech.com\/chatbots\/\",\"name\":\"Chatbots - 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