{"id":1380,"date":"2021-05-04T11:28:42","date_gmt":"2021-05-04T11:28:42","guid":{"rendered":"https:\/\/www.elba-tech.com\/?p=1380"},"modified":"2023-10-11T12:21:44","modified_gmt":"2023-10-11T12:21:44","slug":"drives-it-service-automation-at-globally-operating-insurance-provider","status":"publish","type":"post","link":"https:\/\/www.elba-tech.com\/de\/case-studies\/elba-technologies-drives-it-service-automation-at-globally-operating-insurance-provider","title":{"rendered":"F\u00f6rderung der IT-Service-Automatisierung bei einem globalen Versicherungsanbieter"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"1380\" class=\"elementor elementor-1380\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b5d968d e-con-full e-flex e-con e-parent\" data-id=\"b5d968d\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-2b7e2a1 e-con-full e-flex e-con e-child\" data-id=\"2b7e2a1\" data-element_type=\"container\" data-settings=\"{&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_on&quot;:[&quot;widescreen&quot;,&quot;desktop&quot;,&quot;laptop&quot;],&quot;sticky_offset&quot;:20,&quot;sticky_parent&quot;:&quot;yes&quot;,&quot;sticky_effects_offset&quot;:0}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f9f4b4c elementor-widget elementor-widget-button\" data-id=\"f9f4b4c\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.elba-tech.com\/de\/category\/case-studies\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-left\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M134.059 296H436c6.627 0 12-5.373 12-12v-56c0-6.627-5.373-12-12-12H134.059v-46.059c0-21.382-25.851-32.09-40.971-16.971L7.029 239.029c-9.373 9.373-9.373 24.569 0 33.941l86.059 86.059c15.119 15.119 40.971 4.411 40.971-16.971V296z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Back to case studies<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10c17f8 elementor-widget elementor-widget-spacer\" data-id=\"10c17f8\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d930546 elementor-widget elementor-widget-post-info\" data-id=\"d930546\" data-element_type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-931a64d elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/www.elba-tech.com\/de\/2021\/05\/04\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>Mai 4, 2021<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-063516b elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<a href=\"https:\/\/www.elba-tech.com\/de\/category\/case-studies\/\" class=\"elementor-post-info__terms-list-item\">Fallstudien<\/a>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ac1aca elementor-widget elementor-widget-heading\" data-id=\"9ac1aca\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">One-Stop-Shop f\u00fcr IT- und Business-Services<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f3322b elementor-widget elementor-widget-heading\" data-id=\"1f3322b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">BEWERTEN SIE IHRE AUTOMATISIERUNGSBEREITSCHAFT<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e1ce08c e-con-full e-flex e-con e-child\" data-id=\"e1ce08c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c906a66 elementor-widget elementor-widget-spacer\" data-id=\"c906a66\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc5ba52 elementor-widget elementor-widget-heading\" data-id=\"bc5ba52\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">KUNDEN\u00dcBERSICHT<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f2bd03 elementor-widget elementor-widget-text-editor\" data-id=\"6f2bd03\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"margin-top: 10px; margin-bottom: 10px; font-size: 15px; line-height: 25px; color: #293241; font-weight: 400;\">Ein Multispartenversicherer, der seine Kunden auf globalen und lokalen M\u00e4rkten bedient. Mit \u00fcber 55.000 Mitarbeitern und einer breiten Palette an L\u00f6sungen hat sich dieses weltweit t\u00e4tige Versicherungsunternehmen zu einem wichtigen Anbieter von Finanzschutz sowohl in Nordamerika als auch in Europa entwickelt.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b50ff1 elementor-widget elementor-widget-heading\" data-id=\"5b50ff1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">ARBEITSUMFANG<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9027a34 elementor-widget elementor-widget-text-editor\" data-id=\"9027a34\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"margin-top: 10px; margin-bottom: 10px; font-size: 17px; line-height: 27px; color: #293241; font-weight: 400;\">Eine One-Stop-Shop-L\u00f6sung (IT-Shop), die Self-Service-IT und automatisierte Serviceabwicklung erm\u00f6glicht, eine leichtgewichtige IT mit einem Benutzererlebnis, das so gut ist wie beim Online-Shopping. Das von uns f\u00fcr den Kunden neu entwickelte High-End IT-Service-Portal (IT-Shop) besteht aus:<\/p><ol><li style=\"font-size: 15px; line-height: 25px; color: #293241; font-weight: 400;\"><strong>Endbenutzerportal<\/strong> \u2013 ein Self-Service-Portal, das eine gro\u00dfartige Benutzererfahrung und Benutzeroberfl\u00e4che bietet, ein Helpdesk, \u00fcber den Benutzer effizient Informationen finden und einfach Hilfe erhalten k\u00f6nnen.<\/li><li style=\"font-size: 15px; line-height: 25px; color: #293241; font-weight: 400;\"><strong>Workflow-Engine und automatisiertes Fulfillment-Backend<\/strong> \u2013 automatisierter, nahtloser Prozess zur Bearbeitung von IT-Anfragen mit 100 % Erfolgsquote.<\/li><li style=\"font-size: 15px; line-height: 25px; color: #293241; font-weight: 400;\"><strong>Beide sind in die IT-Landschaft des Kunden integriert<\/strong> f\u00fcr hochverf\u00fcgbare, f\u00fcr die Notfallwiederherstellung geeignete Dienste.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-057cc99 elementor-widget elementor-widget-heading\" data-id=\"057cc99\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">UNSERE VERLOBUNG<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3282014 elementor-widget elementor-widget-text-editor\" data-id=\"3282014\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 style=\"color: #414042; font-size: 16px; line-height: 20px; font-weight: bold; letter-spacing: 0.5px; text-align: left;\">ENGAGEMENT-MODELL<\/h3><p style=\"margin-top: 10px; margin-bottom: 10px; font-size: 15px; line-height: 25px; color: #293241; font-weight: 400;\">Unsere agilen Teams arbeiten eng mit dem engagierten Team des Kunden f\u00fcr IT Shop zusammen. Wir arbeiten st\u00e4ndig an der Verbesserung der Anwendung und unterst\u00fctzen den Kunden w\u00e4hrend des gesamten Prozesses. Unser Team ist f\u00fcr die Verwaltung und Orchestrierung des IT Shops verantwortlich, w\u00e4hrend das Team des Kunden f\u00fcr die technische \u00dcberwachung der Infrastruktur (wie Netzwerk und Server) verantwortlich ist.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-08f10a7 elementor-widget elementor-widget-heading\" data-id=\"08f10a7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Bis Ende 2018 hat ein weltweit t\u00e4tiger Versicherungsanbieter eine Partnerschaft mit Elba Technologies geschlossen, um den \u00dcbergang vom alten IT-Services-Portal zu einem fortschrittlichen automatisierten High-End-IT-Shop zu erm\u00f6glichen, der die Region Schweiz, Spanien und CEE mit mehr als 17.000 abdecken w\u00fcrde Benutzer.<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef190da elementor-widget elementor-widget-text-editor\" data-id=\"ef190da\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"margin-top: 10px; margin-bottom: 15px; font-size: 17px; line-height: 30px; color: #293241; font-weight: 400;\">Der Kunde ben\u00f6tigte dringend ein IT-Service-Portal, um den enormen Anstieg der Tickets f\u00fcr IT-Support von Mitarbeitern zu bew\u00e4ltigen. Sie beauftragten einen Drittanbieter mit dem Aufbau einer Plattform zur Unterst\u00fctzung solcher Anfragen. Es gelang ihnen jedoch nicht, es erfolgreich umzusetzen.<\/p><p style=\"margin-top: 10px; margin-bottom: 15px; font-size: 17px; line-height: 30px; color: #293241; font-weight: 400;\">Anschlie\u00dfend wandte sich der Kunde an Elba Technologies, um das Projekt besser zu verwalten und den IT-Shop erfolgreich zu implementieren, indem bereits entwickelte Assets verbessert und die Plattform funktionsf\u00e4hig gemacht werden. Als unser Team die Codebasis des urspr\u00fcnglichen IT-Service-Portals (von einem Drittanbieter entwickelt) \u00fcbernahm, stand es zum Zeitpunkt des \u00dcbergangs nicht f\u00fcr die Wissens\u00fcbergabe zur Verf\u00fcgung (d. h. unser Team musste die Codebasis durchgehen und alles selbst herausfinden). .<\/p><p style=\"margin-top: 10px; margin-bottom: 15px; font-size: 17px; line-height: 30px; color: #293241; font-weight: 400;\">Das Elba Technologies-Team in enger Zusammenarbeit mit dem Kunden:<\/p><ul><li>\u00dcbergabe des Produkts an sein Entwicklungsteam in einem eigenst\u00e4ndigen Ansatz;<\/li><li>Der Frontend- und Backend-Code wurde \u00fcberarbeitet.<\/li><li>Umstellung vom Windows-Stack (IIS und MS SQL) auf den Linux-Stack;<\/li><li>Das Produkt wurde f\u00fcr die Multi-Node-F\u00e4higkeit \u00fcberarbeitet;<\/li><li>Bestehende Module neu entwickelt und neue Module entwickelt;<\/li><li>Integrierte Automatisierungs-Engine; Und,<\/li><li>Die Workflow-Engine wurde von Grund auf neu entwickelt.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-376f9be e-con-full e-flex e-con e-parent\" data-id=\"376f9be\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-c6b2042 e-con-full e-flex e-con e-child\" data-id=\"c6b2042\" data-element_type=\"container\" data-settings=\"{&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_on&quot;:[&quot;widescreen&quot;,&quot;desktop&quot;,&quot;laptop&quot;],&quot;sticky_offset&quot;:20,&quot;sticky_parent&quot;:&quot;yes&quot;,&quot;sticky_effects_offset&quot;:0}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-727f2f0 elementor-widget elementor-widget-spacer\" data-id=\"727f2f0\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-462e2fe elementor-widget elementor-widget-heading\" data-id=\"462e2fe\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">ERGEBNISSE UNSERER ZUSAMMENARBEIT<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-831d3f6 e-con-full e-flex e-con e-child\" data-id=\"831d3f6\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eba2225 elementor-widget elementor-widget-spacer\" data-id=\"eba2225\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3d88d7 elementor-widget elementor-widget-heading\" data-id=\"d3d88d7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Wir haben das System zu einer \u00fcberarbeiteten Client-Infrastruktur weiterentwickelt<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11f9de5 elementor-widget elementor-widget-heading\" data-id=\"11f9de5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Ein erster Satz vorhandener komplexer Dienste wurde in die automatisierte L\u00f6sung migriert<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b2ff0ce elementor-widget elementor-widget-heading\" data-id=\"b2ff0ce\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Eine Reihe neuer Dienste in die L\u00f6sung integriert<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a23802 elementor-widget elementor-widget-spacer\" data-id=\"3a23802\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cbc4e6d elementor-widget elementor-widget-heading\" data-id=\"cbc4e6d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">UMFANG UNSERER L\u00d6SUNG<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ddf6e05 elementor-position-left elementor-view-default elementor-mobile-position-top elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"ddf6e05\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-clock\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm0 448c-110.5 0-200-89.5-200-200S145.5 56 256 56s200 89.5 200 200-89.5 200-200 200zm61.8-104.4l-84.9-61.7c-3.1-2.3-4.9-5.9-4.9-9.7V116c0-6.6 5.4-12 12-12h32c6.6 0 12 5.4 12 12v141.7l66.8 48.6c5.4 3.9 6.5 11.4 2.6 16.8L334.6 349c-3.9 5.3-11.4 6.5-16.8 2.6z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tPROJEKTDAUER\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tBegonnen im Jahr 2018, Tendenz steigend.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8bbc473 elementor-position-left elementor-view-default elementor-mobile-position-top elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"8bbc473\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-folder\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M464 128H272l-54.63-54.63c-6-6-14.14-9.37-22.63-9.37H48C21.49 64 0 85.49 0 112v288c0 26.51 21.49 48 48 48h416c26.51 0 48-21.49 48-48V176c0-26.51-21.49-48-48-48zm0 272H48V112h140.12l54.63 54.63c6 6 14.14 9.37 22.63 9.37H464v224z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tERSTELLEN\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tElba Technologies erstellte ein vollst\u00e4ndig \u00fcberarbeitetes System unter Verwendung des vorhandenen Codes des alten IT-Services-Portals, integrierte Red Hat-Automatisierungstechnologie f\u00fcr die Serviceabwicklung und erstellte die Workflow-Engine von monolithischem Perl zu einem robusten, hoch skalierbaren Backend basierend auf RabbitMQ Message Broker und Celery Distributed neu Aufgabenwarteschlange\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc60295 elementor-position-left elementor-view-default elementor-mobile-position-top elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"fc60295\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-adjust\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M8 256c0 136.966 111.033 248 248 248s248-111.034 248-248S392.966 8 256 8 8 119.033 8 256zm248 184V72c101.705 0 184 82.311 184 184 0 101.705-82.311 184-184 184z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tMITENTWICKELN\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tEin integriertes Team, das den parallelen Produkt\u00fcbergang, die Implementierung von Kundenprojekten und die Produkt\u00fcberarbeitung durchf\u00fchrt. Nach dem Aufbau einer vertrauensvollen Beziehung zu den Dienstleistungseigent\u00fcmern des Kunden in der Schweiz, in Spanien und in Mittel- und Osteuropa; Elba Technologies ist nun ein integraler Bestandteil der internen Vertriebskampagnen des Kunden mit dem Ziel, die L\u00f6sung weiterzuentwickeln und auf andere Regionen auszudehnen.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-262810a elementor-position-left elementor-view-default elementor-mobile-position-top elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"262810a\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-clone\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M464 0H144c-26.51 0-48 21.49-48 48v48H48c-26.51 0-48 21.49-48 48v320c0 26.51 21.49 48 48 48h320c26.51 0 48-21.49 48-48v-48h48c26.51 0 48-21.49 48-48V48c0-26.51-21.49-48-48-48zM362 464H54a6 6 0 0 1-6-6V150a6 6 0 0 1 6-6h42v224c0 26.51 21.49 48 48 48h224v42a6 6 0 0 1-6 6zm96-96H150a6 6 0 0 1-6-6V54a6 6 0 0 1 6-6h308a6 6 0 0 1 6 6v308a6 6 0 0 1-6 6z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tAKTIVIEREN\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tElba Technologies erm\u00f6glichte es seinem Kunden, seine IT-Services-Landschaft zu \u00fcberdenken und die L\u00f6sung effizient zu nutzen, indem es Programmmanagement, Produktbesitz, Architektur, Infrastruktur-Know-how, Implementierung und Betrieb bereitstellte.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e865406 elementor-position-left elementor-view-default elementor-mobile-position-top elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"e865406\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-users\" viewbox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M96 224c35.3 0 64-28.7 64-64s-28.7-64-64-64-64 28.7-64 64 28.7 64 64 64zm448 0c35.3 0 64-28.7 64-64s-28.7-64-64-64-64 28.7-64 64 28.7 64 64 64zm32 32h-64c-17.6 0-33.5 7.1-45.1 18.6 40.3 22.1 68.9 62 75.1 109.4h66c17.7 0 32-14.3 32-32v-32c0-35.3-28.7-64-64-64zm-256 0c61.9 0 112-50.1 112-112S381.9 32 320 32 208 82.1 208 144s50.1 112 112 112zm76.8 32h-8.3c-20.8 10-43.9 16-68.5 16s-47.6-6-68.5-16h-8.3C179.6 288 128 339.6 128 403.2V432c0 26.5 21.5 48 48 48h288c26.5 0 48-21.5 48-48v-28.8c0-63.6-51.6-115.2-115.2-115.2zm-223.7-13.4C161.5 263.1 145.6 256 128 256H64c-35.3 0-64 28.7-64 64v32c0 17.7 14.3 32 32 32h65.9c6.3-47.4 34.9-87.3 75.2-109.4z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tTEAM\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tDas Team von Elba Technologies mit mehr als 4 Mitgliedern ist f\u00fcr die Produktentwicklung und den Kundensupport verantwortlich. Das Team w\u00e4chst w\u00e4hrend der \u00dcbergangs-, Migrations- oder Implementierungsphase auf bis zu 8+ Mitglieder\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>In 2017, a global telecommunications provider partnered with Elba Technologies, with the aim to reach efficiency and drive digital transformation through automation.<\/p>","protected":false},"author":2,"featured_media":1409,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[4],"tags":[10],"class_list":["post-1380","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies","tag-it-service-automation"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Driving IT Service Automation at Global Insurance Provider - Elba Technologies<\/title>\n<meta name=\"description\" content=\"Elba Technologies has enabled the transition from legacy IT Service Portal to an high-end IT Shop for a Global Operating Insurance Provider.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.elba-tech.com\/de\/case-studies\/elba-technologies-drives-it-service-automation-at-globally-operating-insurance-provider\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IT Service Automation for Globally Operating Insurance Provider\" \/>\n<meta property=\"og:description\" content=\"Elba Technologies has enabled the transition from legacy IT Service Portal to an high-end IT Shop for a Global Operating Insurance Provider.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.elba-tech.com\/de\/case-studies\/elba-technologies-drives-it-service-automation-at-globally-operating-insurance-provider\/\" \/>\n<meta property=\"og:site_name\" content=\"Elba Technologies\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/elbatechnologies\" \/>\n<meta property=\"article:published_time\" content=\"2021-05-04T11:28:42+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-10-11T12:21:44+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.elba-tech.com\/wp-content\/uploads\/2021\/05\/Case-Study-Global-Operating-Insurance-Provider-elba-technologies-featured-image-final.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Elba Technologies GmbH\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"IT Service Automation for Globally Operating Insurance Provider\" \/>\n<meta name=\"twitter:description\" content=\"Elba Technologies has enabled the transition from legacy IT Service Portal to an high-end IT Shop for a Global Operating Insurance Provider.\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/www.elba-tech.com\/wp-content\/uploads\/2021\/05\/Case-Study-Global-Operating-Insurance-Provider-elba-technologies-featured-image-final.jpg\" \/>\n<meta name=\"twitter:label1\" content=\"Verfasst von\" \/>\n\t<meta name=\"twitter:data1\" content=\"Elba Technologies GmbH\" \/>\n\t<meta name=\"twitter:label2\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data2\" content=\"3\u00a0Minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.elba-tech.com\/case-studies\/elba-technologies-drives-it-service-automation-at-globally-operating-insurance-provider\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.elba-tech.com\/case-studies\/elba-technologies-drives-it-service-automation-at-globally-operating-insurance-provider\/\"},\"author\":{\"name\":\"Elba Technologies GmbH\",\"@id\":\"https:\/\/www.elba-tech.com\/#\/schema\/person\/bba6f479ac1944246bb7bee74011f8c0\"},\"headline\":\"Driving IT Service Automation at Global Insurance Provider\",\"datePublished\":\"2021-05-04T11:28:42+00:00\",\"dateModified\":\"2023-10-11T12:21:44+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.elba-tech.com\/case-studies\/elba-technologies-drives-it-service-automation-at-globally-operating-insurance-provider\/\"},\"wordCount\":656,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.elba-tech.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.elba-tech.com\/case-studies\/elba-technologies-drives-it-service-automation-at-globally-operating-insurance-provider\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.elba-tech.com\/wp-content\/uploads\/2021\/05\/Case-Study-Global-Operating-Insurance-Provider-elba-technologies-featured-image-final.jpg\",\"keywords\":[\"IT Service Automation\"],\"articleSection\":[\"Case Studies\"],\"inLanguage\":\"de\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.elba-tech.com\/case-studies\/elba-technologies-drives-it-service-automation-at-globally-operating-insurance-provider\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.elba-tech.com\/case-studies\/elba-technologies-drives-it-service-automation-at-globally-operating-insurance-provider\/\",\"url\":\"https:\/\/www.elba-tech.com\/case-studies\/elba-technologies-drives-it-service-automation-at-globally-operating-insurance-provider\/\",\"name\":\"Driving IT Service Automation at Global Insurance Provider - Elba Technologies\",\"isPartOf\":{\"@id\":\"https:\/\/www.elba-tech.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.elba-tech.com\/case-studies\/elba-technologies-drives-it-service-automation-at-globally-operating-insurance-provider\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.elba-tech.com\/case-studies\/elba-technologies-drives-it-service-automation-at-globally-operating-insurance-provider\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.elba-tech.com\/wp-content\/uploads\/2021\/05\/Case-Study-Global-Operating-Insurance-Provider-elba-technologies-featured-image-final.jpg\",\"datePublished\":\"2021-05-04T11:28:42+00:00\",\"dateModified\":\"2023-10-11T12:21:44+00:00\",\"description\":\"Elba Technologies has enabled the transition from legacy IT Service Portal to an high-end IT Shop for a Global Operating Insurance Provider.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.elba-tech.com\/case-studies\/elba-technologies-drives-it-service-automation-at-globally-operating-insurance-provider\/#breadcrumb\"},\"inLanguage\":\"de\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.elba-tech.com\/case-studies\/elba-technologies-drives-it-service-automation-at-globally-operating-insurance-provider\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\/\/www.elba-tech.com\/case-studies\/elba-technologies-drives-it-service-automation-at-globally-operating-insurance-provider\/#primaryimage\",\"url\":\"https:\/\/www.elba-tech.com\/wp-content\/uploads\/2021\/05\/Case-Study-Global-Operating-Insurance-Provider-elba-technologies-featured-image-final.jpg\",\"contentUrl\":\"https:\/\/www.elba-tech.com\/wp-content\/uploads\/2021\/05\/Case-Study-Global-Operating-Insurance-Provider-elba-technologies-featured-image-final.jpg\",\"width\":1200,\"height\":628},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.elba-tech.com\/case-studies\/elba-technologies-drives-it-service-automation-at-globally-operating-insurance-provider\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.elba-tech.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Driving IT Service Automation at Global Insurance Provider\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.elba-tech.com\/#website\",\"url\":\"https:\/\/www.elba-tech.com\/\",\"name\":\"Elba Technologies\",\"description\":\"Empowering the digital transformation of small and medium enterprises through intelligent solutions\",\"publisher\":{\"@id\":\"https:\/\/www.elba-tech.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.elba-tech.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"de\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.elba-tech.com\/#organization\",\"name\":\"Elba Technologies\",\"url\":\"https:\/\/www.elba-tech.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\/\/www.elba-tech.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.elba-tech.com\/wp-content\/uploads\/2023\/04\/elba-logo_horizontal_white.png\",\"contentUrl\":\"https:\/\/www.elba-tech.com\/wp-content\/uploads\/2023\/04\/elba-logo_horizontal_white.png\",\"width\":648,\"height\":68,\"caption\":\"Elba Technologies\"},\"image\":{\"@id\":\"https:\/\/www.elba-tech.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/elbatechnologies\",\"https:\/\/www.instagram.com\/elbatechnologies\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.elba-tech.com\/#\/schema\/person\/bba6f479ac1944246bb7bee74011f8c0\",\"name\":\"Elba Technologies GmbH\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\/\/www.elba-tech.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/f07b1abded22f1ab81a3a7f6134cbc65264771815a257d59968e25f5c5861a53?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/f07b1abded22f1ab81a3a7f6134cbc65264771815a257d59968e25f5c5861a53?s=96&d=mm&r=g\",\"caption\":\"Elba Technologies GmbH\"},\"sameAs\":[\"http:\/\/elba-tech.com\"],\"url\":\"https:\/\/www.elba-tech.com\/de\/author\/elbatechnologies\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Driving IT Service Automation at Global Insurance Provider - Elba Technologies","description":"Elba Technologies has enabled the transition from legacy IT Service Portal to an high-end IT Shop for a Global Operating Insurance Provider.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.elba-tech.com\/de\/case-studies\/elba-technologies-drives-it-service-automation-at-globally-operating-insurance-provider\/","og_locale":"de_DE","og_type":"article","og_title":"IT Service Automation for Globally Operating Insurance Provider","og_description":"Elba Technologies has enabled the transition from legacy IT Service Portal to an high-end IT Shop for a Global Operating Insurance Provider.","og_url":"https:\/\/www.elba-tech.com\/de\/case-studies\/elba-technologies-drives-it-service-automation-at-globally-operating-insurance-provider\/","og_site_name":"Elba Technologies","article_publisher":"https:\/\/www.facebook.com\/elbatechnologies","article_published_time":"2021-05-04T11:28:42+00:00","article_modified_time":"2023-10-11T12:21:44+00:00","og_image":[{"width":1200,"height":628,"url":"https:\/\/www.elba-tech.com\/wp-content\/uploads\/2021\/05\/Case-Study-Global-Operating-Insurance-Provider-elba-technologies-featured-image-final.jpg","type":"image\/jpeg"}],"author":"Elba Technologies GmbH","twitter_card":"summary_large_image","twitter_title":"IT Service Automation for Globally Operating Insurance Provider","twitter_description":"Elba Technologies has enabled the transition from legacy IT Service Portal to an high-end IT Shop for a Global Operating Insurance Provider.","twitter_image":"https:\/\/www.elba-tech.com\/wp-content\/uploads\/2021\/05\/Case-Study-Global-Operating-Insurance-Provider-elba-technologies-featured-image-final.jpg","twitter_misc":{"Verfasst von":"Elba Technologies GmbH","Gesch\u00e4tzte Lesezeit":"3\u00a0Minuten"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.elba-tech.com\/case-studies\/elba-technologies-drives-it-service-automation-at-globally-operating-insurance-provider\/#article","isPartOf":{"@id":"https:\/\/www.elba-tech.com\/case-studies\/elba-technologies-drives-it-service-automation-at-globally-operating-insurance-provider\/"},"author":{"name":"Elba Technologies GmbH","@id":"https:\/\/www.elba-tech.com\/#\/schema\/person\/bba6f479ac1944246bb7bee74011f8c0"},"headline":"Driving IT Service Automation at Global Insurance Provider","datePublished":"2021-05-04T11:28:42+00:00","dateModified":"2023-10-11T12:21:44+00:00","mainEntityOfPage":{"@id":"https:\/\/www.elba-tech.com\/case-studies\/elba-technologies-drives-it-service-automation-at-globally-operating-insurance-provider\/"},"wordCount":656,"commentCount":0,"publisher":{"@id":"https:\/\/www.elba-tech.com\/#organization"},"image":{"@id":"https:\/\/www.elba-tech.com\/case-studies\/elba-technologies-drives-it-service-automation-at-globally-operating-insurance-provider\/#primaryimage"},"thumbnailUrl":"https:\/\/www.elba-tech.com\/wp-content\/uploads\/2021\/05\/Case-Study-Global-Operating-Insurance-Provider-elba-technologies-featured-image-final.jpg","keywords":["IT Service Automation"],"articleSection":["Case Studies"],"inLanguage":"de","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.elba-tech.com\/case-studies\/elba-technologies-drives-it-service-automation-at-globally-operating-insurance-provider\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.elba-tech.com\/case-studies\/elba-technologies-drives-it-service-automation-at-globally-operating-insurance-provider\/","url":"https:\/\/www.elba-tech.com\/case-studies\/elba-technologies-drives-it-service-automation-at-globally-operating-insurance-provider\/","name":"Driving IT Service Automation at Global Insurance Provider - Elba Technologies","isPartOf":{"@id":"https:\/\/www.elba-tech.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.elba-tech.com\/case-studies\/elba-technologies-drives-it-service-automation-at-globally-operating-insurance-provider\/#primaryimage"},"image":{"@id":"https:\/\/www.elba-tech.com\/case-studies\/elba-technologies-drives-it-service-automation-at-globally-operating-insurance-provider\/#primaryimage"},"thumbnailUrl":"https:\/\/www.elba-tech.com\/wp-content\/uploads\/2021\/05\/Case-Study-Global-Operating-Insurance-Provider-elba-technologies-featured-image-final.jpg","datePublished":"2021-05-04T11:28:42+00:00","dateModified":"2023-10-11T12:21:44+00:00","description":"Elba Technologies has enabled the transition from legacy IT Service Portal to an high-end IT Shop for a Global Operating Insurance Provider.","breadcrumb":{"@id":"https:\/\/www.elba-tech.com\/case-studies\/elba-technologies-drives-it-service-automation-at-globally-operating-insurance-provider\/#breadcrumb"},"inLanguage":"de","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.elba-tech.com\/case-studies\/elba-technologies-drives-it-service-automation-at-globally-operating-insurance-provider\/"]}]},{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/www.elba-tech.com\/case-studies\/elba-technologies-drives-it-service-automation-at-globally-operating-insurance-provider\/#primaryimage","url":"https:\/\/www.elba-tech.com\/wp-content\/uploads\/2021\/05\/Case-Study-Global-Operating-Insurance-Provider-elba-technologies-featured-image-final.jpg","contentUrl":"https:\/\/www.elba-tech.com\/wp-content\/uploads\/2021\/05\/Case-Study-Global-Operating-Insurance-Provider-elba-technologies-featured-image-final.jpg","width":1200,"height":628},{"@type":"BreadcrumbList","@id":"https:\/\/www.elba-tech.com\/case-studies\/elba-technologies-drives-it-service-automation-at-globally-operating-insurance-provider\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.elba-tech.com\/"},{"@type":"ListItem","position":2,"name":"Driving IT Service Automation at Global Insurance Provider"}]},{"@type":"WebSite","@id":"https:\/\/www.elba-tech.com\/#website","url":"https:\/\/www.elba-tech.com\/","name":"Elba Technologies","description":"Empowering the digital transformation of small and medium enterprises through intelligent solutions","publisher":{"@id":"https:\/\/www.elba-tech.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.elba-tech.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"de"},{"@type":"Organization","@id":"https:\/\/www.elba-tech.com\/#organization","name":"Elba Technologies","url":"https:\/\/www.elba-tech.com\/","logo":{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/www.elba-tech.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.elba-tech.com\/wp-content\/uploads\/2023\/04\/elba-logo_horizontal_white.png","contentUrl":"https:\/\/www.elba-tech.com\/wp-content\/uploads\/2023\/04\/elba-logo_horizontal_white.png","width":648,"height":68,"caption":"Elba Technologies"},"image":{"@id":"https:\/\/www.elba-tech.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/elbatechnologies","https:\/\/www.instagram.com\/elbatechnologies\/"]},{"@type":"Person","@id":"https:\/\/www.elba-tech.com\/#\/schema\/person\/bba6f479ac1944246bb7bee74011f8c0","name":"Elba Technologies GmbH","image":{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/www.elba-tech.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/f07b1abded22f1ab81a3a7f6134cbc65264771815a257d59968e25f5c5861a53?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/f07b1abded22f1ab81a3a7f6134cbc65264771815a257d59968e25f5c5861a53?s=96&d=mm&r=g","caption":"Elba Technologies GmbH"},"sameAs":["http:\/\/elba-tech.com"],"url":"https:\/\/www.elba-tech.com\/de\/author\/elbatechnologies\/"}]}},"_links":{"self":[{"href":"https:\/\/www.elba-tech.com\/de\/wp-json\/wp\/v2\/posts\/1380","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.elba-tech.com\/de\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.elba-tech.com\/de\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.elba-tech.com\/de\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.elba-tech.com\/de\/wp-json\/wp\/v2\/comments?post=1380"}],"version-history":[{"count":5,"href":"https:\/\/www.elba-tech.com\/de\/wp-json\/wp\/v2\/posts\/1380\/revisions"}],"predecessor-version":[{"id":7098,"href":"https:\/\/www.elba-tech.com\/de\/wp-json\/wp\/v2\/posts\/1380\/revisions\/7098"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.elba-tech.com\/de\/wp-json\/wp\/v2\/media\/1409"}],"wp:attachment":[{"href":"https:\/\/www.elba-tech.com\/de\/wp-json\/wp\/v2\/media?parent=1380"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.elba-tech.com\/de\/wp-json\/wp\/v2\/categories?post=1380"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.elba-tech.com\/de\/wp-json\/wp\/v2\/tags?post=1380"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}