{"id":935,"date":"2021-03-15T13:47:57","date_gmt":"2021-03-15T13:47:57","guid":{"rendered":"https:\/\/www.elba-tech.com\/?p=935"},"modified":"2023-08-31T11:18:25","modified_gmt":"2023-08-31T11:18:25","slug":"orchestrating-the-rpa-journey-of-a-global-telecommunications-provider","status":"publish","type":"post","link":"https:\/\/www.elba-tech.com\/de\/case-studies\/how-elba-technologies-is-supporting-the-rpa-journey-of-a-european-telecommunications-provider\/","title":{"rendered":"RPA Journey of a European Telecommunications Provider"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"935\" class=\"elementor elementor-935\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-94c4914 e-con-full e-flex e-con e-parent\" data-id=\"94c4914\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-e5a0319 e-con-full e-flex e-con e-parent\" data-id=\"e5a0319\" data-element_type=\"container\" data-settings=\"{&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_on&quot;:[&quot;widescreen&quot;,&quot;desktop&quot;,&quot;laptop&quot;],&quot;sticky_offset&quot;:20,&quot;sticky_parent&quot;:&quot;yes&quot;,&quot;sticky_effects_offset&quot;:0}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9ec1ebd elementor-widget elementor-widget-button\" data-id=\"9ec1ebd\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.elba-tech.com\/de\/category\/case-studies\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-left\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M134.059 296H436c6.627 0 12-5.373 12-12v-56c0-6.627-5.373-12-12-12H134.059v-46.059c0-21.382-25.851-32.09-40.971-16.971L7.029 239.029c-9.373 9.373-9.373 24.569 0 33.941l86.059 86.059c15.119 15.119 40.971 4.411 40.971-16.971V296z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Back to case studies<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f463f1d elementor-widget elementor-widget-spacer\" data-id=\"f463f1d\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bdf3b58 elementor-widget elementor-widget-post-info\" data-id=\"bdf3b58\" data-element_type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-931a64d elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/www.elba-tech.com\/de\/2021\/03\/15\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>M\u00e4rz 15, 2021<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-063516b elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<a href=\"https:\/\/www.elba-tech.com\/de\/category\/case-studies\/\" class=\"elementor-post-info__terms-list-item\">Case Studies<\/a>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f831844 elementor-widget elementor-widget-heading\" data-id=\"f831844\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">HOW ELBA TECHNOLOGIES IS SUPPORTING THE RPA JOURNEY OF A EUROPEAN TELECOMMUNICATIONS PROVIDER\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a2e6bb elementor-widget elementor-widget-heading\" data-id=\"1a2e6bb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">RPA helps you automate routine business processes and utilize your digital workforce.<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9c55518 e-con-full e-flex e-con e-parent\" data-id=\"9c55518\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b95b23d elementor-widget elementor-widget-spacer\" data-id=\"b95b23d\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24f5db5 elementor-widget elementor-widget-heading\" data-id=\"24f5db5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">CLIENT OVERVIEW<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93440d2 elementor-widget elementor-widget-text-editor\" data-id=\"93440d2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Leading telecommunications provider in Austria and Eastern Europe, with products and services in telephony, broadband internet, Ai, IoT, data, apps, smart home, and other diverse IT solutions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f75eb35 elementor-widget elementor-widget-heading\" data-id=\"f75eb35\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">SCOPE OF WORK<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9684f6 elementor-widget elementor-widget-text-editor\" data-id=\"f9684f6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"margin-top: 10px; margin-bottom: 10px; font-size: 17px; line-height: 27px; color: #293241; font-weight: 400;\">We design and develop tailored automation solutions, for the following client&#8217;s business units:<\/p><ul><li>BUC (Business Unit Consumer)<\/li><li>BUE (Business Unit Enterprise)<\/li><li>CFO (Chief Finance Officer)<\/li><li>CTO (Chief Technology Office)<\/li><li>Finance<\/li><li>Human Resources<\/li><\/ul><p style=\"margin-top: 10px; margin-bottom: 10px; font-size: 17px; line-height: 27px; color: #293241; font-weight: 400;\">We conduct RPA training\/mentoring programs for the client&#8217;s CoE and several business units.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b2f90d4 elementor-widget elementor-widget-heading\" data-id=\"b2f90d4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">OUR ENGAGEMENT<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-adcdb31 elementor-widget elementor-widget-text-editor\" data-id=\"adcdb31\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"margin-top: 10px; margin-bottom: 10px; font-size: 17px; line-height: 27px; color: #293241; font-weight: 400;\">Since 2017, we have created a culture of trust and collaboration driving automation at scale. Our agile teams work closely forming seamless workflows which have led to recognized and rewarded results for the client and us.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21f1482 elementor-widget elementor-widget-heading\" data-id=\"21f1482\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">In 2017, Elba Technologies started a POC (Proof of Concept) with a leading European Telco provider (25+ million customers) to enable digital transformation through RPA.<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4aa7029 elementor-widget elementor-widget-text-editor\" data-id=\"4aa7029\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"margin-top: 10px; margin-bottom: 15px; font-size: 17px; line-height: 30px; color: #293241; font-weight: 400;\">Our team of business analysts, process consultants, IT architects, and software engineers, joined the client&#8217;s vision to become a digitized and automation-enhanced organization.<\/p><p style=\"margin-top: 10px; margin-bottom: 15px; font-size: 17px; line-height: 30px; color: #293241; font-weight: 400;\">Jointly with the client, our team:<\/p><ul><li>Demonstrated the value and capabilities of RPA in several awareness sessions for numerous business stakeholders,<\/li><li>Conducted process analysis and identified automation opportunities in the respective business process areas,<\/li><li>Supported the client in building business cases and prioritizing each of the identified automation opportunities,<\/li><li>Conducted technical readiness workshops and supported the setting-up of necessary IT platforms including security and IAM considerations,<\/li><li>Implemented the pilot project and moved the implementation into production,<\/li><li>Created the necessary documentation (e.g. process handbooks, solution designs, operational handbooks, etc.)<\/li><\/ul><p style=\"margin-top: 10px; margin-bottom: 15px; font-size: 17px; line-height: 30px; color: #293241; font-weight: 400;\">\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79873ec elementor-widget elementor-widget-text-editor\" data-id=\"79873ec\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"margin-top: 10px; margin-bottom: 15px; font-size: 17px; line-height: 30px; color: #293241; font-weight: 400;\">After a successful pilot, we have built an automation program consisting of a CoE (Center of Excellence), an automation framework supported by state-of-the-art automation technologies accompanied by communication and management of change program. After three years, we have accomplished the automation of around 150 processes, we have established the CoE as an enterprise-wide accepted organization directing and guiding the automation initiatives in our client&#8217;s organization.<\/p><p style=\"margin-top: 10px; margin-bottom: 15px; font-size: 17px; line-height: 30px; color: #293241; font-weight: 400;\">Elba Technologies RPA approaches and solutions\u00a0are tailor-made so they fit adequately within overall enterprise workflows, infrastructure, and client needs. Elba makes automation work.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8ed9f1c e-con-full e-flex e-con e-parent\" data-id=\"8ed9f1c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-6037d64 e-con-full e-flex e-con e-parent\" data-id=\"6037d64\" data-element_type=\"container\" data-settings=\"{&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_on&quot;:[&quot;widescreen&quot;,&quot;desktop&quot;,&quot;laptop&quot;],&quot;sticky_offset&quot;:20,&quot;sticky_parent&quot;:&quot;yes&quot;,&quot;sticky_effects_offset&quot;:0}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-203e19d elementor-widget elementor-widget-spacer\" data-id=\"203e19d\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6cea0cd elementor-widget elementor-widget-heading\" data-id=\"6cea0cd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">RESULTS OF OUR COOPERATION<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b44d154 e-con-full e-flex e-con e-parent\" data-id=\"b44d154\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba3de70 elementor-widget elementor-widget-spacer\" data-id=\"ba3de70\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9de24c elementor-widget elementor-widget-heading\" data-id=\"b9de24c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">2+ million business transactions processed by RPA, rapidly approaching the 1+ million per year mark.<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2c12dd elementor-widget elementor-widget-heading\" data-id=\"d2c12dd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">100+ processes already automated, with a goal of 200+ by the end of 2021<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-378b9c0 elementor-widget elementor-widget-heading\" data-id=\"378b9c0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">The exponential growth of CoE team-size, from a handful of team members to mature process excellence and automation organization, providing services to a multitude of business units.<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1bfa20 elementor-widget elementor-widget-heading\" data-id=\"a1bfa20\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Changed working model by 180 degrees, from traditional project delivery to a fully agile organization<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b5ecf0 elementor-widget elementor-widget-spacer\" data-id=\"8b5ecf0\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d152278 elementor-widget elementor-widget-heading\" data-id=\"d152278\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">SCOPE OF OUR SOLUTION<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3dab9c7 elementor-position-left elementor-view-default elementor-mobile-position-top elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"3dab9c7\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-clock\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm0 448c-110.5 0-200-89.5-200-200S145.5 56 256 56s200 89.5 200 200-89.5 200-200 200zm61.8-104.4l-84.9-61.7c-3.1-2.3-4.9-5.9-4.9-9.7V116c0-6.6 5.4-12 12-12h32c6.6 0 12 5.4 12 12v141.7l66.8 48.6c5.4 3.9 6.5 11.4 2.6 16.8L334.6 349c-3.9 5.3-11.4 6.5-16.8 2.6z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tPROJECT DURATION\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tStarted in 2017, and counting.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0538fb0 elementor-position-left elementor-view-default elementor-mobile-position-top elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"0538fb0\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-folder\" viewBox=\"0 0 512 512\" 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